Insurance Claims Support Center
Report urgent claims 24/7 directly to your insurance company's national emergency center, or request local guidance and claims advocacy from Susan Hedary and the Rainbow Insurance Agency team.
Immediate Emergency Notice
If there is an immediate emergency, call 911 first.
Ensure everyone is safe and out of harm's way before documenting damages or attempting to contact insurance carriers.
Official Claims Filing Disclaimer
Submitting an inquiry through this website or discussing an incident with our agency does not constitute an officially filed insurance claim, nor does it guarantee coverage, payment, fault determination, or liability acceptance. All claims decisions and payments are determined solely by your issuing insurance company's authorized claims adjusters in accordance with policy terms.
What Information is Typically Helpful
When preparing to report a loss to your insurance carrier, having the following non-sensitive information organized helps expedite your claim:
- Date, exact time, and physical location of the incident.
- Police, fire, or incident report number (if emergency services were dispatched).
- Photographs or video documenting property or vehicle damage from multiple angles before temporary repairs.
- Names and contact numbers of any other parties or witnesses involved.
Contact the Rainbow Office
Susan Hedary and our Fort Worth team provide independent claims guidance and act as your local advocate when working with national carrier adjusters.
Office Phone: (817) 922-8031
Office Address: 2209 8th Ave, Fort Worth, TX 76110
Hours: Mon–Fri 9:00 AM – 6:00 PM (7:00 PM Tue/Thu), Sat 9:00 AM – 2:00 PM
24/7 Carrier Emergency Claims Directory
Direct National Claims CentersRequest a Claims-Support Callback from Susan Hedary
If you have already reported your claim to your carrier or have questions before doing so, request a callback from our Fort Worth staff.
Rainbow Insurance Agency
Rainbow Insurance Agency is an independent insurance agency located at 2209 8th Ave in Fort Worth, Texas. Founded and owned by Susan Hedary, Rainbow helps Fort Worth and Tarrant County families and businesses compare insurance coverage options from more than 56 insurance carriers and markets, subject to carrier availability, underwriting guidelines, and eligibility. Commercial services include business insurance, general liability, commercial auto, commercial trucking, workers’ compensation, contractor insurance, commercial property, and industry-specific coverage.
Why Work With an Independent Insurance Agency?
An independent insurance agency can compare available coverage options across multiple insurance carriers and markets. Availability, pricing, and eligibility depend on carrier guidelines, underwriting, and the facts of each risk.