Bilingual Insurance Office Assistant
Rainbow Insurance Agency is seeking a dependable, friendly, and bilingual (English & Spanish) office professional to welcome clients, take policy payments, assist with customer quotes, and support our fast-growing Fort Worth office team.
Rainbow Insurance Agency
Fort Worth Independent Agency Since 1993
Help Customers and Support a Busy Fort Worth Insurance Office
At Rainbow Insurance Agency, we take immense pride in helping families and business owners across Fort Worth and Tarrant County find reliable, affordable insurance coverage. Serving our community independently since 1993, we are looking for an energetic, dependable, and bilingual team member to join our front desk team.
In this role, you will be the first welcoming face and voice for our policyholders. Whether you have previous insurance experience or a strong customer service background with a desire to learn, we provide hands-on training in insurance operations, policy management, and carrier systems.
What You Will Do
Key responsibilities and daily tasks for our Bilingual Insurance Office Assistant:
Greet & Assist Walk-In Clients
Warmly welcome customers arriving at our 8th Avenue office, register their visits, and connect them with licensed agents.
Bilingual Phone & Front Desk Support
Answer incoming phone inquiries in fluent English and Spanish, provide policy information, and direct calls to appropriate team members.
Process Policy Payments & Receipts
Take customer monthly insurance payments in person and over the phone, issuing accurate receipts in our management software.
Customer Quote Intake & Data Gathering
Collect driver details, vehicle information, and business profiles from clients to assist licensed agents in preparing comparison quotes.
Document Management & Clerical Filing
Scan, upload, and organize policy endorsements, insurance binders, driver records, and proof of coverage documents.
Customer Service Follow-Ups
Reach out to policyholders regarding renewal notices, payment reminders, and requested insurance ID cards or certificates.
Who We Are Looking For
Fluent in speaking, reading, and writing in both English and Spanish to assist our diverse client base.
On-time arrival and reliable attendance are essential to maintaining front desk coverage for our customers.
Natural warmth, clear spoken communication, patience, and a service-oriented mindset with customers.
Comfortable with web browsers, email, basic data entry, payment portals, and standard office software.
Prior insurance experience is helpful but not required! We are excited to train motivated learners.
100% focused on client service and front-desk duties during work hours. Zero personal cell phone distractions while on the clock.
Strict adherence to customer privacy, financial data security, and professional office ethics.
Professional Work Standards & Workplace Policies
Our reputation across Fort Worth is built on over 30 years of integrity, professionalism, and community trust:
Strict Workplace Cell Phone Policy & 1-Hour Daily BreakZero Tolerance
We are looking for responsible, dependable professionals. Personal cell phone use while on duty without explicit management permission is strictly prohibited. All team members receive a generous 1-hour daily break to freely use their personal cell phones, eat lunch, make private calls, and take care of personal errands.
⚠️ Anyone caught using personal cell phones or involved in phone distractions during paid working hours without permission will be terminated on the spot. We pay for attentive, high-quality customer service and do not pay for personal cell phone time.
Starting Hourly Wage
Starting pay is established based on interview evaluation, relevant customer service or office background, bilingual proficiency, and any prior insurance licensing or carrier experience.
Hours & Schedule
Our office is open Monday through Saturday to accommodate Fort Worth policyholders. Standard shifts include 9:00 AM to 5:00 PM or 11:00 AM to 7:00 PM with structured rotation.
Apply in Person at Our Fort Worth Office
Prefer to meet us in person? We welcome walk-in applicants! Bring a copy of your resume to our Fort Worth headquarters on 8th Avenue during regular business hours and ask to speak with Susan Hedary.
2209 8th Ave, Fort Worth, TX 76110
Convenient central Fort Worth location near hospital district
Mon, Wed, Fri: 9:00 AM – 6:00 PM
Tue, Thu: 9:00 AM – 7:00 PM | Sat: 9:00 AM – 2:00 PM
Bilingual Insurance Office Job FAQs
Ready to Apply for a Bilingual Insurance Office Job in Fort Worth?
Take the next step in your career with Rainbow Insurance Agency. Fill out our online application in less than 3 minutes or visit our Fort Worth office in person.